Head of Group Service Operations
Yougov is a marketing and advertising agency that offers qualitative research services - stakeholder consultation and so much more.
Operations management and data expert with 10+ years’ data management experience and 4 years’ experience managing Operations teams internationally. Soft Skills: - Leadership; change management; stakeholder management; fresh/forward/solution-led thinking; proactive and communicative interpersonal skills. Management: - Setting up teams from scratch; recruitment; training/appraising/ promoting execs; developing managers/team leaders; policy creation & implementation; process design; homogenizing processes internationally; monitoring and ensuring departmental efficiency. Data: - Data expertise; process automation; programming languages [Python, Pandas, SQL, IBM Data Collection Professional, Quantum], software packages [SPSS, IBM Data Collection Professional, Microsoft Office]