Todd Lee Email Address
@westernsouthern.com
Customer Experience Transformation and Customer-centric Digital Innovation and Customer Service and Operations Optimization
Western & Southern Financial Group is a group of financial service companies that provides life insurance, annuities, mutual funds and investment management.
Strategic Senior Executive experienced in customer experience, service, information technology and marketing within Fortune 100 financial services and healthcare companies. Record of execution, developing and implementing innovative strategies and digital solutions to enhance experiences and meet evolving expectations resulting in delighted customers, operational optimization, and cost containment.Areas of expertise include: Customer Experience - Strategic Planning - Digital Innovation - Claims - Customer Service - Capability Development - Business Process Design - Operations Management - Voice of the Customer - Quality - Mobile Enablement - Journey Mapping - Solution Design - Service Turnaround - Experience Optimization - Cost Containment - Risk Mitigation - Staff Development - Change Management - Design Thinking - Program Governance - Lean Management - NPS - Business Transformation - Insurance - HealthcareThe postings on this site are my own and do not represent in any way Western & Southern Financial Group's (including its member companies) positions, strategies or opinions.
Other people working at W&SFG:
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