Paul Dickinson Email Address

Talking carbon emissions and biofuel with Emma, our Head of Sustainability

Proven C-suite leader with exceptional international blue-chip experience at senior Executive and Board level. Track record of success in commercial, marketing, sales and operational general management for the world's leading service businesses. Delivers outstanding commercial results by building high performance management teams and leading through an inspirational and collaborative approach. Industry experience covers a variety of consumer service sectors including airline, travel, leisure, loyalty, fine art, luxury and motoring services. Reputation for reliably delivering outstanding results.Achievements include:-Delivered new and innovative customer experience concepts for Christie’s to strengthen and reinforce it’s position as the world’s leading art business. Included the implementation of a new CRM strategy to accurately match property available at auction to prospective clients, a company-wide service training package and the roll-out of new IT platforms and processes to drive efficiency.-Transformed Christie’s footprint across Asia through the opening of new offices and galleries in China and steered the renewal, modernisation and expansion of the Christie’s estate in Hong Kong, London, Paris, Moscow and New York.-Created award-winning marketing, digital, CRM, social media, loyalty and sales campaigns which saw Virgin Atlantic become one of the UK’s most respected brands.-Implemented a differentiated brand experience at Virgin Atlantic by developing and implementing unique service propositions including its world-beating Heathrow Clubhouse and business class ground product.