Chuck Dockery Email Address

Regional Sales Leader

Founded in 1984, the Vanguard Cleaning Systems franchise organization has over 3,000 independently owned and operated franchised businesses in North America. Through a master franchise network of 56 regional offices, Vanguard Cleaning Systems franchisees provide cleaning services for more than 14,000 commercial customers. The Vanguard franchise has been consistently ranked among the top franchises in North America, achieving a rank of #7 in the 2011 Entrepreneur Magazine's Franchise 500(tm) and #15 in the 2012 D&B AllBusiness AllStar franchises.

SALES & OPERATIONS LEADER A proven, results driven leader offers over 15 years success building business from the ground up, growing existing operations, and turning around faltering financial performance in the services industry with a history of defining strategies for customer acquisition and cost containment to achieve positive bottom-line results. Known for recruiting and developing high-performance teams to ensure clients receive quality service delivery. SELECT CAREER HIGHLIGHTS • Acquired and retained commercial facility accounts in highly competitive industry while maintaining near perfect retention in cleaning staff resulting in minimized recruiting and training spend. • Achieved an increase in average sales rep calls per day from 1.8 to 4.1, elevating annual revenue from $17M to $32M by creating and implementing sales strategies and training initiatives. • Experienced increased customer base of 8%, over $4M in recurring revenue, through development and implementation of an acquisition strategy and conducting due diligence on potential buys. • Achieved a 3.4% EBIT improvement in two years by redefining job roles, reducing labor costs, and introducing a maintenance plan to cut vehicle costs. AREAS OF EXPERTISE Customer Service Sales Operations P&L Joint Ventures Turnarounds Restructuring Consolidations Acquisitions Operational Excellence Fortune 500 Private Companies Corporate Consulting Organizational Development Talent Assessment Team Building Strategic Planning Competitive Analysis Change Management Revenue Growth Budgets Pricing Strategies Startups Recruiting Quality Assurance