Patrick Kelly Email Address

Chief Digital Officer

USAA is a group of companies that provides insurance, banking, investments, retirement products and advice to current and former members of the U.S. military and their families.

First and foremost, I love developing new products and solving customer problems with modern technology. I adapt quickly to new expectations created by emerging technologies. Focusing on the data, insights and key results drives me to create products and experiences that matter. I have excelled at many executive positions throughout my career in product management, product development, engineering, strategy and innovation. I can successfully create, scale and optimize digital product portfolios •I put the customer at the center of all that I do. •I excel at pushing the envelope and creating innovative solutions that truly meet customer needs. •Data has always been at the center of my decisions and now with new technologies it is at the center of my product designs as well. I create and lead world-class, high-performing teams ranging from 25 to 200 people. •I speak technology, design and business •I love to watch my team win I constantly educate and drive myself to be a better person. •I never stop learning •My military background has taught me to stay calm in the most adverse situations •I am results oriented and focus on making the high-quality decisions I love meeting new people and sharing perspectives. If you want to talk emerging tech, digital design or innovation practices. Just reach out. ✅ Areas of Expertise ✅ Product Management | Digital Transformation | Product Development | Strategic Planning | Innovation & Emerging Technologies | Executive Leadership & Mentoring | User Experience (UX) Design | Team Development | Agile | SaaS | Financial Products ✅ Career Highlights ✅ ✭ Led USAA's award winning Mobile Banking platform. Consistently ranking #1 in the industry by Forrester and KeyLime. ✭ Grew USAA's Mobile Banking utilization by 350% through relentless focus on experience design and customer needs