Eric Smith Email Address

Chief Digital Officer

USAA is a group of companies that provides insurance, banking, investments, retirement products and advice to current and former members of the U.S. military and their families.

Business and Technology Professional with proven experience in marrying the needs of business and the capabilities of technology. Extensive experience in developing innovative approaches to business challenges leveraging technology and digital transformation. Excellent communicator with a strong ability to establish and grow internal and external relationships, based on proven track record of delivery. Special interests in leveraging technology to help business differentiate from the competition. Technical interests in contact center, multi-channel, digital centered interactions, mobile, payment systems, social business, and collaborative technologies. Proven developer of partnerships with a focus on building collaborative relationships that are mutually beneficial. Specialties, Expertise & Interests Technology transformation and modernization, digital and mobile solutions, operational infrastructure, collaboration technologies, communications, video, vision-planning-execution-evaluation, contact center technology, IVR, technology innovation & research, external partner relationship building/optimization, mobile voice, cross channel interactions, start-up and emerging company partnerships, co-development opportunities.