Assistant Vice President Contact Center Insights and Usability
USAA is a group of companies that provides insurance, banking, investments, retirement products and advice to current and former members of the U.S. military and their families.
Proven leader successful in problem solving, strategy development, implementation planning, execution, risk mitigation and qualitative research. Passionate about the USAA mission and leading/developing teams who can influence the change necessary to achieve that mission.
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