D Yoder Email Address

Vice President, Customer Support

RightAnswers provides self-service and IT management content to enable help desk organizations to enhance their end-user support experience.

My Customer Success rules to live by: "The customer’s perception is your reality" ~ Kate Zabriskie "Here is a simple but powerful rule: always give people more than what they expect to get" ~ Nelson Boswell I have spent the past 15+ years inside the customer success, technical services and account management fields. I'm passionate about serving customers and making sure the products and services I represent are contributing to their success! As a leader, I strive to introduce processes and policies that will enable my teams to exceed customer expectations with every interaction. I believe in leading by example and conducting oneself with honesty and integrity - even when no one is watching! Specialties and Skills: - Customer Support Management - KPI Metrics and Reporting - Process and Policy Development and Implementation - Salesforce Service Cloud Administration - Software Installation - Software Training - Software Programming (VB.NET) - SQL database administration - Windows Server Setup and Troubleshooting - Zendesk Administration - Insights/GoodData BI Reporting