Helen Knowles Email Address

Gold Travel Counsellor

We are an independent travel company offering a friendly, one to one travel service - a personal relationship with an experienced travel and holiday expert.

Award winning Travel Counsellors is now a truly dynamic and global travel company with 1,200 Travel Counsellors across seven countries, each with an average 20 years experience and a 200-strong head office team in Bolton, UK. Our customers benefit from having their own personal Travel Counsellor who takes pride in getting to know their clients personally, providing them with the highest possible levels of personal service. In the pursuit for excellence, our insistence on high standards and our emotional attachment to our customers, we have developed a loyal public following like no other. Every day we go the extra mile to take care of our customers' leisure and business travel arrangements, down to the very last detail. So much so, we’ve won countless awards for our service and have one of the best service scores in the world, ahead of the likes of Apple, with many agents boasting a repeat business rate of up to 80% as customer loyalty grows and grows. This is reflected in the continued success of the business across the world, with Travel Counsellors being listed in the 2011 Sunday Times International Fast Track for international growth and the Telegraph’s 1000 Britain’s Brightest Businesses. Essential to this is our standing as travel industry leaders in Customer Financial Protection and we continue to take great care in avoiding the less financially robust companies that operate in the industry. Being the first company to become accredited by the CAA for Flight Plus, we’re proud to say we protect every penny of our customers' money in the form of a Trust, free of charge. As both agents and operators we offer the very best and most comprehensive financial protection in the industry, which means Travel Counsellors' customers can be safe in the knowledge that their money is completely protected. We believe strongly that this is not a privilege, but a customer's basic right.