Director Information Technology Support
Tops Markets, LLC is a leading full-service grocery retailer based in the Buffalo, NY area.
•Manager System Support Call Center for 163 store retail chain and 45 fuel sites. •Manage crisis situations for store and corporate level events by understanding the complexity, interrelationships and implications of the event. •Successfully develop standards for department and associates to utilize best practices to support system applications and hardware. •Provide leadership to a department that must respond quickly to identify, isolate and communicate problems and solutions to all levels