Glen Manchester Email Address

Founder and Chief Executive Officer

Toys & Games

Glen is a recognised innovator and entrepreneur in enterprise technology for customer engagement. His businesses have all been founded on a single idea: to change customer engagement for the better. Glen has developed these businesses with a steadfast commitment to creating best-in-class technology, leading the enterprise market with new game-changing concepts and AI-infused software. Career History Armed with his early experience working within the Xerox digital publishing empire, Glen founded and privately funded his first company, Geneva Digital in 1991. Geneva Digital created customer communication innovations for the emerging D2C banking and insurance sectors. Geneva Digital was acquired by Xenos Group (OpenText) in 1999 and Glen was appointed President and CEO. He left Xenos to found Thunderhead in 2001. 2001-2016 Thunderhead Smart Communications Glen founded Thunderhead to develop a new generation of enterprise technology for customer engagement. Sitting under the Thunderhead umbrella, Smart Communication’s multichannel business platform pioneered - and became the established market leader in - Customer Communication Management (CCM). In this time, Smart Communications transformed from UK-based start-up to a global, cloud-based technology company with hundreds of customers around the world, operating across Europe, North America, Asia Pacific and Australia. In 2016 Glen sold Smart Communications to the San Francisco based Private Equity firm Accel-KKR. 2016-2022 Thunderhead ONE Glen then established the next generation of Thunderhead technology, continuing his vision to change customer engagement for the better. With the development HQ in Boston, Glen and the team developed the ONE Engagement Hub (ONE): a cutting-edge, AI-driven customer engagement platform, designed to help brands deliver real-time engagement across every touchpoint throughout every unique customer journey. Thunderhead ONE is a Leader in Forrester’s Journey Orchestration Wave and the Forrester’s Wave for Real Time Interaction Management. In Feb 2022 Thunderhead was acquired by Medallia Inc. After building three successful British enterprise tech start-ups, with pioneering success stories, Glen is now pursuing his other personal and business interests.