Sidnei Nogueira Giosa Email Address

Senior Service Delivery Manager

Meet Teleperformance, a leading global outsourcing company providing omnichannel experiences to consumers.

Vast experience in Planning, Finance, Customer Service, and Operations for Latin America in renowned multinational corporations such as HP, Microsoft, and Samsung. Wide-ranging leadership roles with exposure to financial institutions, consumer electronics, hardware, and software segments. Creation and implementation of projects and programs aimed at optimizing operational processes, financial and quality controls, and customer journey. Development of analysis, models, and business intelligence to improve financial planning. Design and execution of cost reduction and time optimization strategies. Idealization of competitive advantages, and reference services to deliver higher customer convenience and satisfaction. Accountability for P&L of over $30 million. Management of Contact Centers in Brazil and abroad with more than 1,000 employees. Ability to recruit, create, and develop high-performing teams. Experience in bidding processes including drafting, negotiating, and managing contracts. Green Belt Certification. University of Miami Academic Excellence Award with a triple MBA in Corporate Finance, Management, and e-Commerce. Experienced public speaker with interpersonal and problem-solving skills. Professional experience in the US, Latin American countries, and Korea. Academic background in the United States, fluent in English and Spanish, basic knowledge of German and Italian. Brazilian and Italian dual citizenship.