Brian Child Email Address

Operations Manager

Meet Teleperformance, a leading global outsourcing company providing omnichannel experiences to consumers.

Result-driven management executive with 15+ years’ experience in training, development and project management, including ten years call center management in high-volume domestic and international operations. Skilled as an internal consultant analyzing existing operations and implementing the strategies, processes and technologies to improve productivity and efficiency. Expert in facilitating change in a workforce to support organizational operating, financial and quality objectives. Strong P&L management, cross-company strategic project management, information technology, human resources and benchmarking experience. Specialties: Strategic operations and general management expertise in the following: * Subscription content businesses * Internet service strategy and operations * Digital content strategy and management * Customer service operations * Online community development & management * Business development * Scanning and digitization * Payments * B2B Marketing * Vendor management * Human Resource Management * Client Account Management * Staff Training & Development * Policy / Procedure Development * Business Systems Implementation * Strategic Planning * Productivity / Process Improvement * Team-building / Staff Training / Development * Project Management