Jorge Perales Email Address

Service Operations Manager

TBC Corporation - Tire industry leader in private brand tires and retail tire sales

Operations professional with more than 20 years of experience spearheading the building, enhancement and management of customer service, technical support and warranty operations. Extensive management knowledge with an established record of success in integrating, restructuring and developing organizations with a focus on reducing cost, maximizing operational performance and increasing customer satisfaction. Wide-ranging experience in directing and managing various operational functions such as Field Service, Technical Support, Call Centers and 3rd party service providers. Proven success overseeing a broad range of projects, including: consolidation of technical support and dispatch centers, centralization of national logistics and implementation of a high volume claims center as well as technical support centers in the US and Southeast Asia. Strengths: Customer Advocacy, Claims Management, Service Delivery, Project Management, Process Improvement, Policy/Procedure Development, Vendor Management, Employee Development, Client Relations, Escalation Management, Cost Control, Facilities Management