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Jorge Perales Email Address


Job Title

Service Operations Manager


TBC Corporation - Tire industry leader in private brand tires and retail tire sales


Operations professional with more than 20 years of experience spearheading the building, enhancement and management of customer service and contact center operations. Extensive management knowledge with an established record of success in integrating, restructuring and developing organizations with a focus on maximizing operational performance and increasing customer satisfaction. Wide-ranging experience in directing and managing various operational functions such as Field Service, Technical Support, Call Centers and 3rd party service providers. Proven success overseeing a broad range of projects, including: consolidation of technical support and dispatch centers, centralization of national logistics and implementation of a high volume claims center as well as technical support centers in the US and Southeast Asia. Strengths: Customer Advocacy, Claims Management, Service Delivery, Project Management, Process Improvement, Policy/Procedure Development, Vendor Management, Employee Development, Client Relations, Escalation Management, Cost Control, Facilities Management

Lives in Fountain.

Other people working at Tbc:

William GearhartSenior Vice President Special Projects at TBC Corp
Joseph RodriguezDirector of Sales
Scott StoughtonCMO, Senior Vice President Marketing
Aaron TitkemeierVice President of CRM
Tim MillerVice President Strategic Development
Tara JacobsVice President Marketing
H. Cunningham**********@tbccorp.com
C. Barry******@tbccorp.com
Heather FernandezDigital Marketing Paid Media Manager and SEM Manager
Stephen HigginsDirector of Business Intelligence and Products
Jill Pritch*******@tbccorp.com
Bill DashiellSenior Vice President Commercial Division
Maria F Garibay********@tbccorp.com
R. Coulter********@tbccorp.com
Joe TeixeiraDirector of Digital and Marketing Analytics
David KohlwayVice President, Information Technology Infrastructure and Operations
Chad TaylorSenior Director of Marketing Technology

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