Sandy Pann Email Address

Help Desk Analyst II

Best in Class transportation solutions.

Dynamic Project Management professional with 5+ years of demonstrated expertise in technical configuration, connectivity, new systems and help desk support. Proven track record of delivering business critical projects on-time, with no downtime, and a high degree of customer satisfaction. Extensive experience clarifying technical issues, driving innovative and practical problem solving through a broad level of experience and troubleshooting, leading to swift resolution of complex situations. Skilled in utilizing strong interpersonal and communication skills towards developing sound customer relationships and trust, positively enhancing bottom line results through increased productivity and customer satisfaction. Specialties: Windows Network Administration, MS-DOS, Microsoft Office, Remedy, Clarify, Seibel, Lotus Notes, Domino Server, SQL, UNIX, Linux, Citrix Server, AS / 400, TCP / IP, DNS Server, DHCP, FTP, LAN / WAN Connectivity, VPN and Remote Access support, IVR systems, Telephony administration, Blackberry support, Remote Desktop, Novell Netware client and network, MS Exchange Server, MS Outlook, Hardware / Software installations, and basic web design