Laura Hoxie Email Address

Director of Guest Experience

Sonder: Online Story Tellers is an information technology services company which specializes in Web development, Online marketing, App development, and Application development.

I am a results driven leader with a track record in creating data-driven strategic solutions, developing productive teams, and improving performance. Quipped with my passion and natural knack for numbers, I have uncovered multi-million dollar revenue and cost saving opportunities through analyzing sales and labor data and sifting through customer data. Simply put, I use data to drive results. I possess an innate curiosity that drives me to constantly challenge the status quo. In the past, this has resulted in process enhancements, improved productivity, and new frameworks for measuring performance. I contribute my successes and achievements to the collaboration with people at all levels. With over 10 years of experience in the services and hospitality industry, I enjoy engaging, coaching and motivating others most. From clients to internal team members, I help people be the best they can be. Areas of Expertise: Financial Data Analysis • Competitive Positioning • Objective Setting • Sales & Labor Performance Management • Customer Analytics & Reporting • Customer Experience Strategy Development • Training & Development • Talent Recruitment • Project Management • Cross Functional Team Leadership