Diana Villanueva Email Address

Vice President Operations, Member Experience

SoFi is a new kind of finance company. From unprecedented products and tools to faster service and open conversations, we re all about helping our members get ahead and find success. Whether they re looking to buy a home, pay off their student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result.

I'm energized by the ability to deliver valuable solutions and experiences to consumers using technology, analytics and people. I have a proven ability to quickly execute against enterprise-wide strategy and improve operational performance. Regarded as high-output, innovative and results-oriented. A dynamic leader inspiring potential in people. •Extensive leadership experience in operation center management, business planning and service delivery •A thought leader with 20+ years managing high performing operations and project management teams •A trusted business advisor with significant achievement delivering creative & sustainable enterprise solutions to complex business challenges improving customer experience, simplifying workflows & measurable cost reductions •Expert in organizational integration, consolidation & site start-up’s of call center & fulfillment operations •Strong focus on managing employee well being and developing a cohesive, collaborative leadership team supporting the business core values and achieving performance metrics, KPI’s •Respected and inspiring manager with outstanding coaching, mentoring, staff development and engagement skills Specialties: | Service Delivery I Project Management | Operational integration | Software Implementation | Cultural Transformation | Knowledge Management & CRM | Call Centers I Operations Site Leadership | Customer Experience | Employee Engagement | Communications