Hank Fichtner Email Address

Director of Product Management

Born out of frustration with the traditional cash register business, ShopKeep's iPad-based point of sale system was designed by a retailer with a noble aim: to rescue independent business owners from the nightmare of archaic POS (a.k.a. Pieces Of S**t), and replace it with something beautiful, simple and affordable. It turned out that by doing this, we were giving our fellow merchants a fighting chance against the big guys. So we kept doing it.

• Product leader and innovator, successful entrepreneur and technical founder, with 20 yrs experience in fast-paced tech environments, having learned from many top leaders in the industry and working with the best in engineering • Deep knowledge and expertise in software and hardware development, specialist in mobile (Android & Apple iOS / iPadOS), eCommerce, data analytics, and payments globally (both card present and not present) • Customer-centric product development, interviewer, and practitioner of finding the best insights outside the office • Highly experienced in Agile and latest product management methodologies, always learning and evolving • Executive level communications and key stakeholder alignment leading up, product strategy and road mapping expert, storyteller, and ability to set clear vision and inspire product development teams • Builder of high-performing, OKR and quantitative/qualitative results-driven product teams that can move the needle on top company goals, with a consistent track record of delivery on-time • Broad range of experience, contacts, and relationships in hardware manufacturing • Product and tech geek, passionate about the products and people I lead, and the journey of building things that people LOVE to use