Vice President of Platform and Financial Technology
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitanâs end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration.
Global operator, board director, strategic advisor, & investor; focusing on innovative tech that accelerates small businesses. Small businesses contribute to a massive amount of global GDP, yet are in the first inning of innovation compared to enterprise businesses. Tech to help tradespeople, dentists, architects, retailers, lenders, trucking fleets, manufacturers, etc. is just starting to evolve, with an exciting future ahead! I focus on building & launching new business lines for SaaS and high-technology companies. Specialize in partnership assessments, strategic roadmap development, operating models & go-to-market execution across multiple business functions (e.g., business development, product, engineering, marketing, sales, success, support, etc.). I led ServiceTitan's strategic partnerships, internal strategy and ancillary product teams. Ancillary products make up a significant portion of ARR ($0 to >$100m in <5 years) and they include credit cards, checks, customer/business financing, payroll, payables, email automation, direct mail, reputation management, ads, pricebook, telecommunications, fleet management, etc. Core Competencies: New Products -- Business Case Development, Partner Analysis of Alternatives (AoA), Pricing / Forecasting, Product Development, Go-to-Market Launches Business Operations -- Project Portfolio Management, IT Governance / Operating Models / Delivery Models, IT Cost Effectiveness, Total Cost of Ownership (TCO), Cash Forecasting, Business Process Re-Engineering Tech Strategy -- IT Modernization & Transformation, Agile Development, System Development Life Cycle (SDLC) Industry Expertise -- Vertical SaaS, Small Business, High-Technology, Start-Up Environment