Jonathan Marr Email Address

Senior Director, Head of Customer Service Continuous Improvement

Discover the latest in beauty at Sephora. Explore our unrivaled selection of makeup, skin care, fragrance and more from classic and emerging brands

Customer-focused operations leader with deep experience extracting voice of the customer insights, optimizing business processes, and implementing technology solutions to deliver exceptional customer experiences and drive efficiency. Passionate about using data and analytics to reduce customer friction. Experienced at designing, implementing, and scaling initiatives with both an in-the-moment operational execution lens and also a long-term strategic lens. 20+ years experience at Sephora, AAA, Walmart, Home Depot, and other companies. Focus Areas: Customer Service | Customer Experience | E-Commerce Operations: Order Management, Fulfillment | General Management | P&L Management | Vendor Management, Business Process Outsourcing | Metrics, Analytics, Forecasting, Reporting | Voice of Customer | CRM and Technology Solution Implementation | Building and Developing Teams