Senior Director Technical Program and Operations
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* Group Product Manager - Site Experience * UX Aficienado Interests: Digging into the unknown with user research, competitive analyses, wireframes, flowcharts, user testing, etc. to figure out how to delight customers with improved user experience. Then, figuring out how to implement ideas with stakeholders, launch and test success. Certifications: - Human Factors International: Certified Usability Analyst - Scrum Alliance: Certified Product Owner - Pragmatic Marketing: Product Manager/Marketer Technologies: - Wireframes: Balsamiq, Axure, Sketch - Flowcharts: Visio, Lucidchart - User Testing: Invision, Usertesting.com, UserZoom - Agile Scrum: JIRA, Confluence - Analytics: Google Analytics, SQL (basic), Tableau - Project Management: Asana - Office: Excel, Word, PowerPoint - Front End: HTML & CSS (learning)
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