Tom Brennan Email Address

Client Success Manager

Robin Healthcare is an A.I. empowered medical scribe that takes care of medical documentation with no clicking.

I am a resourceful, motivated and precise Account Management & Client Success Professional with 13+ years work experience and a BA in Communication, specializing in Healthcare & Healthcare Technology. Throughout my career, I have built up a very strong track record of customer success and improving processes while significantly increasing revenues. I would consider my key skills and value to be: leadership, client management, account management, training, relationship building and KPI management. I am currently focused on leveraging my skills to exceed key objectives whilst keeping in line with key stakeholder expectations and company vision. Key Achievements: -Directed the onboarding and ongoing satisfaction of Robin Healthcare practices (worth $2M revenue) and their clinicians, as well as on-site client training sessions, leading to strong client retention. -Led the Account Management team in Q2 2019 with a 99.8% customer retention rate and secured a 90% result on a Customer Satisfaction Survey Score (CSAT). -Managed $4M in client revenue, while growing client investment by ~5% quarter over quarter for Google. -Launched Jiffy Lube's first Paid Search Program, increasing leads by 81% and decreasing cost/lead by 75%. -Top performer supporting top revenue-generating clients with a book of 200 practices valued at $3M. -Secured multi-year contracts with over 25% of customers, despite a significant product price increase. -Managed a move from a 11,000sqf. office to a co-working space, reducing monthly costs by $50k. Skills & Competencies: -Leadership & Management -Team Building & Management -Training & Development -Healthcare & Health-Tech -Key Account Management -Client Success Management -KPIs, Goal Setting & ROI -Sales Management -Technical Support & User Enablement -Public Speaking & Presentations -Stakeholder Management -Relationship Management -Objection Management -Customer Service Feel free to connect if you wish to know more about my experience. Open to opportunities!