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Tom Brennan Email Address


Job Title

Client Success Manager

Robin Healthcare

Robin Healthcare is an A.I. empowered medical scribe that takes care of medical documentation with no clicking.


I am a resourceful, motivated and precise Account Management & Client Success Professional with 13+ years work experience and a BA in Communication, specializing in Healthcare & Healthcare Technology. Throughout my career, I have built up a very strong track record of customer success and improving processes while significantly increasing revenues. I would consider my key skills and value to be: leadership, client management, account management, training, relationship building and KPI management. I am currently focused on leveraging my skills to exceed key objectives whilst keeping in line with key stakeholder expectations and company vision. Key Achievements: -Directed the onboarding and ongoing satisfaction of Robin Healthcare practices (worth $2M revenue) and their clinicians, as well as on-site client training sessions, leading to strong client retention. -Led the Account Management team in Q2 2019 with a 99.8% customer retention rate and secured a 90% result on a Customer Satisfaction Survey Score (CSAT). -Managed $4M in client revenue, while growing client investment by ~5% quarter over quarter for Google. -Launched Jiffy Lube's first Paid Search Program, increasing leads by 81% and decreasing cost/lead by 75%. -Top performer supporting top revenue-generating clients with a book of 200 practices valued at $3M. -Secured multi-year contracts with over 25% of customers, despite a significant product price increase. -Managed a move from a 11,000sqf. office to a co-working space, reducing monthly costs by $50k. Skills & Competencies: -Leadership & Management -Team Building & Management -Training & Development -Healthcare & Health-Tech -Key Account Management -Client Success Management -KPIs, Goal Setting & ROI -Sales Management -Technical Support & User Enablement -Public Speaking & Presentations -Stakeholder Management -Relationship Management -Objection Management -Customer Service Feel free to connect if you wish to know more about my experience. Open to opportunities!

Last University
Went to University of Michigan
Is based in San Diego, California, United States.

Other people working at Robin Healthcare:

Jacob ParkinsonQuality Assurance Specialist
Kyle Von BernuthSales Representative and Lead Technician
ClintDirector of Customer Success
Adam DugganExecutive Assistant and Analyst
Emilio GalanRestart Healthcare
Noah AuerhahnCo-Founder and Chief Executive Officer
Josh StoryVice President Engineering
Natalie TranAssociate Product Manager

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