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Richard J. Shaw Email Address


Job Title

Vice President, Customer Experience


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A confident, creative, customer-centric, results driven leader, with proven success in leading global operations as well as driving strategic business transformations, and leading new business initiatives. With over 20 years experience in a Fortune 100 company - I have had the privilege of building and leading culturally diverse services, projects, and operations teams around the world while living in the UK, Middle East, and USA. As a passionate CX evangelist - I believe true customer loyalty is earned when innovative products, that deliver exceptional experiences AND solve real problems are matched with outstanding service. As a technology enthusiast, I look to leverage technology as a means to drive simplification, user/customer experience, and productivity. Business results and success come when you have the right behaviors, culture, and an inspiring - mobilizing vision!

Last University
Attended Birmingham City University
Lives in Austin, Texas, United States.

Other people working at Resideo:

Chase Shults**********@resideo.com
Bill BlumSenior Director of Strategic Technology
Stephen Aponte**********@resideo.com
Gary StillGlobal PMO Director, Security and Safety
Raymond KunikChief Digital Officer
Doug MitchellAssociate Pastor
Jay GeldmacherChief Executive Officer
Ted BoothVice President Global Experience Design

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