Richard Shaw Email Address

Senior Director, Customer Experience and CX Operations

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With 17 years experience with a world leading automation and control solutions provider, I have held service, project, operations and senior management positions within the UK, Middle East, and the USA currently based in Houston, Texas.A confident, motivating, customer focused senior leader with a passion for people and technology complimented by a unique blend of technical, commercial and influential leadership skills with strong situational awareness. Proven experience in building, leading and managing culturally diverse teams and driving organisational change.As a leader I am a passionate believer that behaviors and organisational culture, combined with an inspiring vision drive business results and success.