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Alan P Rock Sr. Email Address


Job Title

Director of Biomedical Information Technology

American Red Cross

Every 8 minutes the American Red Cross responds to an emergency. Support the Red Cross. Join us today by making a donation.


American Red Cross • Provided first-time CRM capability to issue monetary assistance from Client Assistance System to victims of Hurricane Katrina. Newly enhanced system aided 1.6 million families with over $1 billion of assistance in a 3 month timeframe, in accordance with the mission of the American Red Cross. • Orchestrated management activities for seven concurrent CRM projects to increase the capacity of the Client Assistance System to 100-fold its original size. By effectively and efficiently managing 35+ employees and contractors, all projects were delivered on time and under budget despite delays to critical path predecessors. Siebel Systems, Inc. (Project Examples) NYC 311 – Program Manager -New York City, NY - 2004: • Designed a streamlined solution to expedite the scheduling and follow-up on 400,000 building plan inspections annually for the Department of Buildings. Eliminated the need for face-to-face, manual scheduling by providing a web-based, self-service scheduling capability. • New York City saves an estimated $1.4 million annually in scheduling labor costs. NYC 311 still uses this solution. Telus – Program Manager/Solutions Architect - Vancouver, BC, Canada – 2003-2004: • Selected by Tom Siebel to save the Telus CRM implementation from complete failure. In 6 months, completely redesigned the challenged areas of the implementation, successfully tested for performance, and released the application into Production. Recipient of Special Recognition of Service by Telus CIO. • Mentored entire on-site staff of 50+ on issue identification, performance testing, and problem resolution. • This effort saved Telus approximately $21 million in sunk costs. Annual revenue for this rescued implementation is $5 million+ in license and support costs. Telus still uses this solution. Specialties: CRM, Strategic Planning, IT Program Delivery, Team Building, Mentoring

Last University
American University
Based in Germantown, United States.

Other people working at American Red Cross:

Shirshak NanhoryaReal Estate Market Planner
Marty McKellipsChief Executive Officer
Paul SullivanSenior Vice President, Collections
Cherae BishopSenior Vice President, Government Relations
Trevor RiggenSenior Director of Disaster Operations
Sean MahoneyManaging Director
Kimberly MarshallPayroll Manager Tax and Accounting and Projects
Melissa HurstSenior Vice President and Chief Human Resources Officer
Sajit JosephChief Innovation Officer
Ashley Kazlauskas**********@redcross.org
Annette GummSenior Director, Information Technology Salesforce Center of Excellence
Joseph ZitoVice President, Information Technology
Michael MawdsleySenior Director, Digital Solutions
Nathan GriffinStrategic Account Executive Training Services
Shawn McCorrySenior Disaster Program Manager
Deb GoettigDisaster Program Specialist
Karen Woodall**********@redcross.org
Gina HoranDirector of Quality Assurance

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