Neal Oliver Email Address

Senior Manager, Information Technology Service Management

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I am a goal oriented strategist and experienced manager of infrastructure operations support and program and project teams. I thrive in dynamic environments and am quickly able to adapt and respond to immediate challenges. Strong negotiation, management, team building skills and practical business sense have enabled many of my successes. Strong strategic planning skills are augmented by solid understanding and experience of operational execution. I identify what it takes to get the job done, within budget and to exceed business expectations. Specialties: - ITSM & ITIL - Relationship Management - Negotiation - Infrastructure and technology operations management - Business process mapping - Program and project management - Vendor and contract management - Infrastructure outsourcing