Mark Boswell Email Address

General Manager, Assistance Operations

We pride ourselves on our history of helping Queenslanders out when they need us most. We make every effort to reach a positive outcome for all our customers, but in some cases there is more conversation required. If you have a complaint concerning our products, services or a potential privacy issue the following, ordered steps exist to help you report them in the most appropriate way: Step 1: Talk to us first Call 13 7202 to speak with one of our friendly staff or make an Insurance enquiry. If one our staff members cannot resolve the issue to your satisfaction, ask to speak to a team leader or manager.

A seasoned executive experienced in leading large, capital intensive, multi-functional, culturally diverse, customer-focused businesses with national and international reach, whilst implementing transformation and growth strategies. Business transformation and growth have been delivered across various business functions: finance (revenue, profitability, investment KPIs), business development, employee engagement and workforce reform, customer satisfaction, SHE, organisational restructuring, commercial practices, procurement, tendering, government / industry relations, technology platforms, asset efficiency and operational performance improvements. These executive leadership skills have been developed across Industrial services and construction industries (electrical, gas, telecommunications), aviation, rail, ports, freight, logistics and supply-chain based enterprises. Executive management specialties: Transformation strategy development & implementation, P&L accountability, Sales and margin growth, Safety performance, Enterprise level projects & program management, Organisational restructuring, Workplace reform, EBA negotiations, Business process redesign, Tendering & Commercial reviews & negotiations, Business strategy development and implementation, Key account management & Business development, Government / community liaison and Board reporting.