Kylie Leal Email Address

Head of Member Feedback

We pride ourselves on our history of helping Queenslanders out when they need us most. We make every effort to reach a positive outcome for all our customers, but in some cases there is more conversation required. If you have a complaint concerning our products, services or a potential privacy issue the following, ordered steps exist to help you report them in the most appropriate way: Step 1: Talk to us first Call 13 7202 to speak with one of our friendly staff or make an Insurance enquiry. If one our staff members cannot resolve the issue to your satisfaction, ask to speak to a team leader or manager.

An ambitious and intelligent leader and business improvement professional with a demonstrated history of delivering solutions to strategic and operational challenges within the Financial Services and Roadside Assistance industries. An effective communicator with leadership skills and experience in leading small- to medium-sized ~30 FTE teams. Ready to utilise my 15 years’ experience, improvement and problem-solving skills within your organisation now. Skilled in helping businesses achieve strategic outcomes utilising customer feedback, business process management practices including, but not limited to Lean and Six Sigma. Demonstrated experience in the design and implementation of feedback systems, as well as improvement programme management, benefits management, business process design, operating models, customer journey/experience modelling & design.