Victoria Andrews Email Address

Manager of Claims Experience Delivery Performance and Optimisation Team

We pride ourselves on our history of helping Queenslanders out when they need us most. We make every effort to reach a positive outcome for all our customers, but in some cases there is more conversation required. If you have a complaint concerning our products, services or a potential privacy issue the following, ordered steps exist to help you report them in the most appropriate way: Step 1: Talk to us first Call 13 7202 to speak with one of our friendly staff or make an Insurance enquiry. If one our staff members cannot resolve the issue to your satisfaction, ask to speak to a team leader or manager.

I am a Senior Project and Change professional with a proven track record of delivering transformational change projects and programs in both the public and private sectors. I bring a wealth of experience in Business Analysis (ISEB qualified), Project Management (Prince 2 qualified) and Change Management to an organisation and I am proud of my ability to motivate and lead teams of people. I am a highly committed and passionate Change Agent focused on both the internal and external customer experience. I am a qualified trainer and a confident and engaging presenter with excellent verbal and written communication skills. I thrive working with stakeholders and customers at all levels and have proven negotiation, influencing, facilitation and mediation skills.