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Victoria Andrews Email Address

abcdefghij@racq.com.au

Job Title

Manager of Claims Experience Delivery Claims Excellence Team

Company
Racq

We pride ourselves on our history of helping Queenslanders out when they need us most. We make every effort to reach a positive outcome for all our customers, but in some cases there is more conversation required. If you have a complaint concerning our products, services or a potential privacy issue the following, ordered steps exist to help you report them in the most appropriate way: Step 1: Talk to us first Call 13 7202 to speak with one of our friendly staff or make an Insurance enquiry. If one our staff members cannot resolve the issue to your satisfaction, ask to speak to a team leader or manager.

Bio

I am a Senior Project and Change professional with a proven track record of delivering transformational change projects and programs in both the public and private sectors. I bring a wealth of experience in Business Analysis (ISEB qualified), Project Management (Prince 2 qualified) and Change Management to an organisation and I am proud of my ability to motivate and lead teams of people. I am a highly committed and passionate Change Agent focused on both the internal and external customer experience. I am a qualified trainer and a confident and engaging presenter with excellent verbal and written communication skills. I thrive working with stakeholders and customers at all levels and have proven negotiation, influencing, facilitation and mediation skills.

Last University
Went to ISEB
Location
Is based in Greater Brisbane Area.

Other people working at Racq:

Natalie HockingAccount Manager
Greg BookerGroup Chief Information Officer, Digital and Innovation Board Positions With Intelematics, TAS, and Blackbooks AI
Renee DavidsonGeneral Manager Marketing and Digital
Kylie LealHead of Member Feedback
Claire FarquharRACQ Foundation Advisory Panel Member
Daniel De VriesGeneral Manager Insurance Technology
Couch**********@racq.com.au
Debra Briscoe**********@racq.com.au
Mark BoswellGeneral Manager, Assistance Operations
Drewe JacksonHead of Group Investment
Smith**********@racq.com.au
Andrew JohnsonGeneral Manager
Heidi SuominenChief People Officer
Daniel De VriesGeneral Manager Insurance Technology
Ng**********@racq.com.au
Kevin WoodfordeManager Human Resources Reframing Project
Kimberley Roberts**********@racq.com.au
Emma Woodcroft**********@racq.com.au
Greg Moore**********@racq.com.au

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