District Manager: Sales, Marketing, P and L, Cost Control, M and A, Operations Management, Customer Service
Public Storage Properties, Ltd. engages in the development, ownership, and operation of self-storage facilities for personal and business use in the United States.
I am a proven sales and operations management executive with 15 years of progressive experience in the grocery, car rental and self-storage/real state industries. I leverage expertise in training and motivating employees, new business development, management development and cost savings initiatives within a customer-focused business. In utilizing a strong understanding of financial return measures and budget management, I maximize business growth and profit. I lead diverse teams to new levels of success in a variety of highly competitive and fast paced changing environments. In employing excellent communication and relationship management skills, I collaborate with stakeholders to deliver quality solutions.Achievements:★Improved YTD District Rankings From Tier 4 to Tier 1 and increased YTD sales by 56% at Public Storage.★Boosted net profit 26% in FY 2011 for a total increase of $1.7 M by training and motivating managers to perform at a higher expectation level and then holding them accountable for results. ★Increased revenue 12.5% in FY 2011 for a total increase of $5.6M by building a strong and competitive sales culture in rental branches. ★Catapulted YTD employee retention of 91% in FY 2011. 15% over corporate average by establishing plans for employee development and promotion. ★Enhanced 12-month customer service score 2 percentage points, going from 1 point below corporate average (2008) by implementing a 7 point operation plan for branches to follow. ★Grew fleet 46% in FY 2010 through effective relationships building and sales calls with key referral sources and accounts. Expertise:✔Sales & Business Operations Management✔Business Development✔B2B & B2C Sales ✔Marketing✔Training✔Recruiting & Hiring✔Performance Management ✔Employee Development & Retention✔Merchandising✔Operations Process & Efficiency Programming✔Client Relationship Management (CRM)✔Customer Service Management✔Fleet Management✔Cost Reduction✔P&L Management, Budgets
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