Assistant Vice President, Contact Center
Provident Credit Union serves the entire San Francisco Bay Area and beyond with financial products such as Mortgages (Real Estate Loans) (and Online Mortgages) with many Mortgage Types and Low Mortgage Rates, auto loans (car loans), savings accounts and certificates, investment advice, insurance, and more. Headquartered in Redwood Shores, California, Provident Credit Union's 17 Branches are throughout California including locations in: Los Gatos, Monterey, Oakland, Menlo Park, Millbrae, Sacramento, San Francisco (2 locations), Belmont, Daly City, Eureka, San Mateo, Hayward, San Jose, Walnut Creek, Redwood City, and Redwood Shores. Provident Credit Union offers Membership to anyone who lives or works in several bay area counties, including San Mateo County, San Francisco County, Santa Clara County, Alameda County, or Contra Costa County, and also to anyone who lives or works in Monterey County, Sacramento County, El Dorado County, Placer County, or Humboldt County.
Lean Six Sigma Green Belt Certified.Guest speaker on BenchmarkPortal's Calltalk Online Radio Show with a presentation titled 'A Lean Six Sigma Approach to Contact Center Process Improvement.'Call Center placed in the Top 100 of the 2016 Top 100 Call Center Contest from BenchmarkPortal in the Small Call Centers tier.
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