Voncia Molock Email Address

Senior Manager Information Technology Operations and Support

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I'm a bright light in this world who shines to serve. Completed Bachelor’s degree at age of 21 and immediately began working for one of the world’s most innovative, productive and diverse companies - Bell Laboratories. As part of the Leadership Development Program, held successful positions in IT, Sales, Consulting, Manufacturing and Engineering. Later recruited by multi-billion dollar family-owned company to lead implementation of vanguard voice technology nationwide and improve related processes. I'm passionate about adding value to others and life-long learning. Assignments include: -PROJECT MANAGER/Technical Resource for VOIP ROLLOUT: Replaced 71 aging, disparate PBX and KEY phone systems with centralized, feature rich, fully integrated VOIP solution that delivered 24% ROI. Designed end user training and coordinated maintenance for Unified Call Manager, Unity and MeetingPlace. - TEMS PROJECT MANAGER/Technical Resource: Implemented fully automated telecom expense management system to replace inefficient process involving 41 speadsheets and 4 Access databases. -ENGINEERING MANAGER: Successfully managed diverse, remote team that participated in roll-out of first EVDO network. -VOICE SERVICES MANAGER: *Deployed satellite phones as tertiary communication method for DR events. *Negotiated mulit-million dollar Wireless and Wireline Telecom Contracts *Recovered $500K+ in LEC billing mistakes - ACCOUNT EXECUTIVE/SALES CONSULTANT: *Identified customer needs, developed account plans, provided technical support, exceeded all sales targets. - UNIX SYSTEM ADMINISTRATOR/NETWORK VERIFICATION ENGINEER *Well versed in AT&T Bell Laboratories system administration and formal testing methodology.