Gary Janos Email Address

Orasi is a leading provider of software quality assurance services using market-leading test management, test automation, enterprise testing, environment hosting, and mobile testing technology. For more than 15 years, Orasi has consistently helped customers successfully implement and integrate software testing environments to reduce the cost and risk of software failures.

I am a highly accomplished professional and leader with a rich mix of customer support, business development and operational experience having managed a blend of global support organizations. I have a proven track record of success in these areas and I am passionate about taking care of the customer, improving the overall customer experience and most importantly, making a difference.For over 24 years I have worked in and around customer and technical support organizations and I am well-versed in contact center technologies, managing people and inspiring motivation in teams to increase customer satisfaction, drive organizational improvements and pushing towards surpassing revenue targets. I bring to the table experience in both Software and Telecommunication support and I am well versed with a multitude of customer relationship management systems, call distribution systems, employee performance tools and customer satisfaction tools. Motivating and retaining employees is paramount to me and creating that ‘perfect culture’ is a key ingredient in making that happen. To me, it is all about getting new customers, retaining existing customers and always keeping a very high level of customer satisfaction that exceeds everyone’s expectations all the time.I have both a Bachelor’s degree in Management Information Systems from Canisius College in Buffalo, New York and an Associate’s degree in Computer Science. I was a previous member of the International Customer Service Association, a member of the Service & Support Professionals Association (SSPA), current President of the Eagle Watch Men’s Golf Association and extremely active in coordinating and running charity golf tournaments in and around North Georgia. Outside of the office I enjoy spending lots of time on the golf course, playing beach volleyball along with all outdoor sports and most importantly, enjoying quality time with family and friends.Specialties: Customer Relationship Management Systems (Salesforce.com, Onyx, Pivotal, Vantive, Numara Footprints), Customer Service & Support, Technical Support & Operations, Call Centers, New and Innovative Technology and Management/Leadership of People, Automated Call Distribution Systems, Virtual Call Routing/Queuing Systems