Jeanna Shapiro Email Address

Chief Operating Officer, Americas

Oliver Wyman is a leading global management consulting firm that combines deep industry knowledge and expertise, with close partnerships and relationships.

A performance-driven executive with 20+ years of combined expertise in human capital (HC), operations and administration. Highly effective and experienced senior leader and trusted advisor with ability to successfully manage cross-functional teams and multi-disciplinary projects. Keen understanding of commercial environments with impressive track record of planning and translating business strategies into action and driving operational excellence. Adaptable and resourceful team player known for enthusiasm, competence, integrity, EQ and bringing knowledgeable and thoughtful voice to the facilitation and resolution of complex organizational issues. Strong relationship builder with appreciation for discretion and diplomacy. Proven track record of driving continuous improvement, developing internal growth plans, expanding and evolving people and infrastructure processes and capabilities, driving cultural evolution and strengthening the alignment of firms wide functions to business strategy and growth objectives. Areas of Expertise: Business Assurance & Risk * Business Operations & Process Improvement * Career Development * Capacity Management * Coaching * Compensation * Employee Relations & Conflict Resolution * Expense Management * Financial Planning & Forecasting * Human Resource Management & Operations * HR IT Systems Implementation & Administration *Inclusion & Diversity * Leadership Advisory * Learning & Development * On-boarding & Integration * Performance Management * Policies & Procedures * Project Management * Recruiting & Talent Acquisition * Resource Management * Talent & People Strategy * Workforce Planning *