At Nexidia, we believe that our success is directly tied to your success. By providing the most innovative interaction analytics solutions available, Nexidia is the partner you can trust. Working with some of the world s largest contact centers, media and entertainment companies, government agencies, and legal firms, Nexidia helps organizations realize the amazing possibilities now discoverable through advanced speech and interaction analytics. By delivering the best technology and deployment resources, Nexidia enables your company to unlock the untapped value inside the massive amounts of unstructured audio, video, and text content by making it searchable and enabling you to become more competitive, increase operational efficiency, and create new business opportunities.
I am a solutions orientated and dynamic professional with over 11 years’ experience overseeing customer relations, driving customer success and service delivery and continuously delivering stellar client service for diverse global operations. I develop world-class teams ensuring customers achieve desired outcomes, and encourage personnel to successfully exceed goals and consistently achieve quality standards and objectives. I encourage customer adoption, retention of existing revenue, revenue expansion through existing accounts, customer satisfaction and employee engagement. I proficiently establish strategies and processes maximizing customer lifetime value and customer satisfaction and facilitate on-boarding, success plans, regular account analysis, customer training, and initiate up-sell and cross-sell opportunities of the organization’s products and services effectively increasing revenues.
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