Gayle Heskiel Email Address

Chief Operating Officer

A full-service IT and business consultancy with core practice areas in systems integration, integrated software applications, cloud computing and Web development.

Senior executive offering proven ability to shape organizational performance and achieve strategic goals, with prominent contributions to profitability, cost control, process optimization, customer satisfaction and service delivery. A strong leader with considerable experience motivating, coaching and mentoring cross-functional teams of professionals to collaborate, communicate and efficiently perform. A certified Project Manager (PMP) with with keen analytical and decision making skills and over 17 years experience managing IT and operations projects. A highly accomplished professional with extensive experience in executive leadership, financial and operations management and project management with depth of knowledge in both business and technology. Specialties: Professional Services Management, Operations Management, Program and Project Management, Recruiting, Strategic Planning, Workflow Optimization, Process Improvement, Methodology Creation, Budget Management, Cost Cutting, Maximizing Profitability, ROI Analysis, Customer Satisfaction, Coaching Staff, Virtual Team Management, Outsourcing, Streamlining Call Center Operations, Contract review and negotiation