Digital
NAB personal banking financial solutions include internet banking, accounts, insurance, credit cards, home loans and personal loans
A career grounded in marketing communications combined with extensive experience in managing complex programs of work focused on digital, customer experience and change management. I have a proven track record of working with diverse stakeholder groups, including C level executives, to deliver customer-focused outcomes. Key capabilities: • Program management including managing a portfolio of up 40 projects with budgets between $100,000 and $5 million. • People leadership including leading cross-functional teams of 10 – 100 people. • Identifying service improvement opportunities and solutions to deliver efficiencies. • Developing Internet and Intranet channels including content management systems and single sign-on capabilities. • Organisational change management. • Developing internal and external marketing communication strategies.
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