Laura Herrmann Email Address

Vice President Marketing

Mortgage Cadence, a wholly owned subsidiary of Accenture, has been partnering with lenders since 1999, offering the industryUas only true comprehensive mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way.

I was honored to have my book, 'The Customer Manifesto, How Business Has Failed Customers And What It Takes To Earn Loyalty' rank #3 in Business.com's top 10 list of customer service books every business owner should read (Outranking Jim Ferris & Gary Vaynerchuk). Do you want to increase your ROMI (Return On Marketing Investments)? I'll show you how. My business partner, Patty Domingques and I are gifting $500 worth of our time to small business owners seeking clarity to current business challenges. Schedule your time at: calendly.com/createbuzz Looking forward to hearing from you! *serious inquiries only please Do you want to get your customers to come more often, spend more and tell others? I'll show you how. "In the first hour, Pamela identified $6,800 in my marketing expenses that yielded zero return.This is bottom line profitability." Kristen Zurek, Owner, The Ballet Physique I specialize in marketing strategy and customer experience systems for retail operations. I’ve been particularly successful with companies in the fitness industry that are concerned about their membership retention, unhappy with their Return on Marketing Investments, or wondering if their team members are representing their brand at the highest level. We’ve been able to create hand-in-glove marketing systems that help our customers save time, attention, and money. Host of the 5-star rated podcast, Customers For Life, I interview experts who have thin-sliced the customer experience so that we can first understand and then exceed our customers expectations. (Available in iTunes) My clients include jetBlue, Main Street Programs for the States of New Jersey, State of Colorado, State of Oklahoma, State of North Carolina, Threads Worldwide, and many small business owners across the country. 2016 Board of Director, Castle Pines Chamber of Commerce, Castle Pines, Colorado