Operations Analyst, AIFS Investor Services
Mobiquity is a digital engagement provider that strategizes, designs, builds, and optimizes data-driven solutions for more than 200 leading brands around the world. We are a collective of unique individuals - over 300 employees spread across 3 continents and 9 offices - with a mission to humanize digital experiences. Our team of consultants, designers, engineers, and data scientists engages consumers, patients, and employees across all channels (including mobile, web, Internet of Things, and voice).
My passion is uncovering the 'why' and building customer-centric business and product strategies that are outcome driven. I help teams leverage Design Thinking, Innovation and product strategy methodologies to define and align on an actionable CX vision. I help my clients drive product growth by defining a CX strategy that drives outcomes vs. outputs. Through these tactics, I have helped many brands build Innovation programs, launch (and maintain) five-star experiences, create internal alignment on product visions, translate UX value to business value, leverage data to ensure product success, institute go-to-market strategies, build and scale product teams and more. Brands include; Vanguard, Amazon, Cole Haan, Tourneau, ShopBazaar, Weight Watchers, AWS, Wawa, Johnson & Johnson, Anheuser-Busch InBev, IHG, UPMC, Pfizer, Bayer, Merck, Kum & Go, Mercury Insurance, Travelers Insurance and more.
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