Eddie Vidal Email Address
@mhs.net
Director Information Technology Service Management Office
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Leader | Team Builder | Communicator | Solutions Driven | Strategic Thinker | IT Service Management Professional | Consultant IT Service Management leader, team builder, solutions driven professional delivering value to clients and businesses using simplistic and practical approaches. Areas of focus consist of service operations and service delivery. Sought after international speaker in areas of leadership, IT service delivery, metrics, service desks, call centers, dashboards, team building, organizational change management and continual service improvement. Specialties: - 2016 HDI inaurgural class Hall of Fame inductee - 2014 itSMF President Award's Winner - HDI Strategic Advisory Board Member 2014 - 2016 - Inaugural Member of the HDI Desktop Support and Member Advisory Board - Track Chair for Fusion 11 - 16 - Track Chair for HDI Conference 2012 - 2014 & 2017 - Published in HDI’s Support World Magazine - Closing keynote speak at 2015 itSMF Norway Conference - Speaker at Fusion 11 through Fusion 15 conferences - Speaker at HDI Conference since 2010 - itSMF USA Podcast producer and co-host
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