Teemu Piiroinen Email Address

Support Specialist

M-Files enterprise information management solutions (EIM) improve and simplify how businesses manage documents and other information in order to become more productive, more efficient and stay compliant. M-Files eliminates information silos and provides quick and easy access to the right content from any core business system and device. M-Files achieves higher levels of user adoption resulting in faster ROI with a uniquely intuitive approach based on managing information by what it is versus where it s stored. With flexible on-premises, cloud and hybrid deployment options, M-Files reduces demands on IT by enabling those closest to the business need to access and control content based on their requirements. Thousands of organizations in over 100 countries use M-Files as a single platform for managing their critical business information, including companies such as SAS, Elekta and EADS.

PROFESSIONAL COMPETENCE • Product, region and language specific configuration management • Interpreting customer request to technical requirements as well as technical requirements to customer-oriented language • Technical customer support to worldwide customers: writing instructions, keeping trainings, interactive support, debugging problems, co-operation with R&D teams to solve customer problems • Feedback handling and quality management • Backend programming: Python, JSON, CONFML, XML • Scrum and Agile techniques • Fluent, professional written and spoken skills in English, which has been my working language for the past 10 years • Working in a worldwide virtual team CHARACTER I’m good at looking at the bigger picture. I’m a very good team player. I’m open to new things, very cooperative, persistent and goal directed. I willingly give and take advises. When I take responsibility of some item, I always take care that all the tasks get done and the item gets closed. I easily learn new things and I’m flexible and professional at my work. CONTACT piiroinen@hotmail.com +358504873067