Greg Jesensky Email Address

Director, Technical Support

M-Files enterprise information management solutions (EIM) improve and simplify how businesses manage documents and other information in order to become more productive, more efficient and stay compliant. M-Files eliminates information silos and provides quick and easy access to the right content from any core business system and device. M-Files achieves higher levels of user adoption resulting in faster ROI with a uniquely intuitive approach based on managing information by what it is versus where it s stored. With flexible on-premises, cloud and hybrid deployment options, M-Files reduces demands on IT by enabling those closest to the business need to access and control content based on their requirements. Thousands of organizations in over 100 countries use M-Files as a single platform for managing their critical business information, including companies such as SAS, Elekta and EADS.

Accomplished Customer Support Manager with over 20 years experience, 16 of which in enterprise software customer support. Proficient in the areas of training, support, professional services and support leadership. Managed initiatives and projects focused on increased efficiencies and process improvement across global support operations and led international and domestic support teams as large as 40 engineers, producing revenues exceeding $25 million annually. Acknowledged for the ability to coach and mentor team members to exceptional performance levels and collaboratively achieve business objectives. Demonstrated thorough understanding of software support, including UNIX, Windows, and structured programming. Recognized for exemplary communication skills and the ability to build and maintain relationships at all levels of the organization. Specialties: Technical Support Management, Service Capability & Performance (SCP) Standards, Customer Relationship Building, Process