James Carroll Email Address

Senior Director of Technology

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Experienced Information Technology and Operational executive with proven leadership, technical, analytical, business, financial and management skills. •Mentors people and transforms underperforming groups into highly-motivated, cost-effective, goal-exceeding teams • Fosters collaboration across departments to improve service, communication, and customer satisfaction •Simultaneously manages multiple projects and routine tasks to ensure quality, resource utilization, and timeliness • Analyzes data to identify areas for process improvement, operational efficiency revenue growth and cost reduction • Directs external vendors to resolve problems, decrease costs, increase service value, and develop new products • Translates between operational staff and technical resources to ensure clear communications and understanding • Relocates facilities and systems temporarily or permanently without interruption to business operations • Enhances regulatory compliance, customer audits, and data security through process improvement and oversight • Develops, manages and oversees budgets as a tool for strategic planning, and performance measurement