Vice President
Lithium accelerates your business through social conversations that connect customers and employees. We help you find your best advocates, tap their passions, and motivate them to help you increase sales and deliver better customer service.
As a Product Manager building our engagement platfrom my focus is on the automation and expansion of tools that make it easier for our customers to build brand advocates and customers for life. I am also the author of best-selling "Social Media Marketing: An Hour a Day," as well as "Social Customer Experience: Engage and Retain Customers Through Social Media." I am a frequent keynoter and lead social technology and measurement workshops with Lithium and its customers. Khoros, formerly Spredfast + Lithium, is the leading digital engagement platform built to turn siloed knowledge into enterprise value, to turn customers into advocates. Specialties: Social media, collaborative technology, customer service, operations and marketing strategy, and a passion for difficult problems that are worth solving.
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