Senior Business Analyst
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Experienced Project Manager/Business Analyst with significant global background in Customer Relationship Management (CRM), Business Process Analysis, Business Process Improvement, Front Office Business Applications, Quality Assurance Management, Reporting, and Remote Customer Support. Additional skills include prompt problem identification and timely resolution, inter-personal relationships, verbal and written communication/presentation. AREAS OF SPECIALTY •Requirements Gathering & Documentation •Cross-functional Interaction •Software Integration Testing •Quality Assurance Testing •User Acceptance Testing •Waterfall & Agile SDLC Methodology •Advising business rules definitions •Developing entry-level business analysts and project managers •Leading Global End-User Software Deployments •Leading First Response Global Software Troubleshooting •Organizational Project Management