Vice President of Support, Home Services
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As Vice President of Support, Home Services, I am responsible for internal and external customer service, processes, procedures, and internal controls. In addition, I lead the implementation of technology and process improvements that help our home services team deliver a better experience for our customers. During my tenure at Lee Company, I have led the implementation of technology-based solutions including field mobility, customer portal, and an upgraded phone system. It excites me to watch individuals and teams thrive due to technology, processes, or procedures I have had a hand in implementing. It excites me even greater to see our business thrive when customers benefit from those same technologies.
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