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Bill Howard Email Address


Job Title

Director of Customer Service

Leapfrog Enterprises

Prepare your child for a lifetime of learning with educational toys from LeapFrog. Check out our tablets for kids, learning toys and educational games.


Accomplished leader with expertise in developing and leading global customer support teams for consumer products, e-commerce, and digital downloads.Skilled at improving the customer experience by creating easy to use self-help resources and quickly identifying and addressing issues that drive consumer contacts.I take pride in being the voice of the customer and working towards constant improvement in process and product.Key Skills:-Technical product support-E-commerce- Multi-channel contact center- Employee training, development and retention-CRM-Supply chain-Cross-functional team leadership

Last University
Graduated from Clarkson University
Is based in San Francisco Bay Area.

Other people working at Leapfrog Enterprises:

David PerkinsonSenior Vice President LeapFrog
Christophe GerbelotSenior Manager Product Strategy
Linda PachecoDirector, Consumer Insights
James MacKenzieDirector of Sales
Jennifer OkanesDirector of Brand Strategy
Alissa McLeanManager, User Experience
Camie UjiieSenior Director, Human Resources
Rajendra VemulapalliTalent Data Platform
Craig HendricksonSenior Vice President Marketing and Product Development
Yuri PisarevichDirector of Product Quality Engineering and Compliance and Regulatory Affairs-IoT and ML Connected Devices
Jay MometDirector of Real Estate and Facilities
Eugene FaulknerVice President Information Technology
Mari Sunderland**********@leapfrog.com
Jai DalalSenior Director
Mark TellegenSenior Director, Studio Operations
Ivan LongDirector of Operations
Clement Chau PhdDirector of Learning
Sarah VanphravongContent Designer
Jeremy MahlerSenior Content Producer
Tim Bender*******@leapfrog.com

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