Bill Howard Email Address
@leapfrog.com
Director of Customer Service
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Accomplished leader with expertise in developing and leading global customer support teams for consumer products, e-commerce, and digital downloads.Skilled at improving the customer experience by creating easy to use self-help resources and quickly identifying and addressing issues that drive consumer contacts.I take pride in being the voice of the customer and working towards constant improvement in process and product.Key Skills:-Technical product support-E-commerce- Multi-channel contact center- Employee training, development and retention-CRM-Supply chain-Cross-functional team leadership
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