Katie Gaston Email Address

9+ Years Experience Building Scalable SaaS Business Operations

Based in Long Beach, CA, with global headquarters in Hong Kong and offices in Shanghai, Toronto, Mexico, London, Washington, D.C., and Fort Lauderdale, FL, Laserfiche uses its Run SmarterA(r) philosophy to create simple and elegant enterprise content management (ECM) solutions.

Innovative, results driven product leader with over six years B2B, SaaS experience developing scalable program infrastructure empowering teams to deliver remarkable product experiences.KEY ACCOMPLISHMENTSProduct + Program Manager, Laserfiche Cloud- Initiated and built team supporting launch of SaaS Program, resulting in consistent 20% MoM revenue growth one-year following team development and product deployment- Assisted in growing channel reseller base to over 40+ resellers within first year of program launch- Managed procurement of first-ever SaaS recurring revenue billing and invoicing program, intended to replace 25-year old legacy system and move company to new-age of finance methodologiesManager, Community + Operations- Initiated and grew user community and repeatable product training, resulting in 300% growth in initial six months, 550+ educated users and direct PS revenue resulting from increased client engagement- Developed and launched innovative implementation framework introducing contracts, repeatable quoting and templates, an initiative key in growing annual service revenue 20% post-deployment- Managed three annual user conferences, increasing annual registration over 65% - Totango Customer Success Hero Award, recognized for building effective CS platform supporting overall customer risk reduction 7% in initial 3 months of deployment- Recognized as 2012 Company Innovator of the Year Implementation Consultant- Managed 50+ complex customer implementations, including (but not limited to) managing company mergers, multi-location deployments, API-integrations and client portals- 3-time Stevie Award winners for Customer Service Department of the YearSpecialties:Program Management, Operations, Client Management, System Administration, Change Management, Software Configuration, Community Development, Event PlanningTechnology Skills:ClientSuccess, SalesForce, Marketo, Totango, Quickbase, Adobe Creative Suite, Microsoft Office Suite