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Michael Plummer Email Address


Job Title

Worldwide Marketing Director


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★ I’m a dynamic marketing strategist with a passion for demand generation and increasing revenue. After leading JCB’s marketing teams in the UK and North America for 20 years, I started my own marketing business in 2020. Since founding New Era Marketing Services, I am now representing clients on three continents. Prior to this, I held the position of JCB Worldwide Marketing Director (CMO). In 2016, I became a Fellow of the Chartered Institute of Marketing (FCIM). My key strengths are: digital transformation, performance marketing, customer experience and building a household brand. At JCB, I led a new era of digital marketing, resulting in more than £200 million revenue generation (80% from new customers). Some of my career highlights are:
- First ‘mobile first’ website (2019 – £100 million revenue generation in last year)
- First tractor over 150 mph, new world-record (2019 – global news coverage, 3 Million TV viewers) - First dealer/manufacturer-integrated CRM system (2018) - First customer data insights centre (2017 - Customer First Centre) - First to achieve Top 20 business Superbrand status for JCB (2017, up 26 places) - First social media-led campaign (2016 – “best launch in JCB’s 75 year history”) Areas of expertise include: strategy development, digital transformation, CRM, marketing communications, leadership and people development, branding, customer experience and programmatic advertising. Also marketing automation, market research, events, digital marketing, social media, public relations, new product development, sponsorship, customer satisfaction and P/L management. When I am not working, you will find me making memories with my family or travelling the world.

Last University
Chartered Institute of Marketing
Based in Hinesville.

Other people working at Jcb:

Dimitri MiltiadesCustoms and Traffic Specialist
Mukta KalraHuman Resources
Andrew CliftonGlobal Head of Service Management
David BExecutive Vice President Finance and Information Technology
Graeme MacDonald**********@jcb.com
Adam SnelsonManaging Director
Adam BrowneHead of Customer First
Keith RobertsonWorldwide Customer Database Manager
Tim ColesGroup Chief Information Officer
Craig JefferyService and Parts Digital Innovation Manager

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