Jakub Karczewski Email Address

Senior Information Technology Support Analyst

Investec is an international, specialist banking group and asset manager that provides a diverse range of financial products and services.

I’m multi-skilled IT Analyst with good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of complex systems builds, hardware and software testing, network support, technical support and computer repairs within a busy investment banking environment. In my current role of a Senior Desktop Support Analyst I provide 2nd and 3rd line support, which entails handling a number of technical, maintenance and support issues for over 1100+ users on site and many remote locations around the world. As a key member of the team responsible for solving complex problems, I oversee day-to-day and long-term operations of the computer center, and I manage tasks for rest of the team. I also coach other team members regarding escalated issues, and through that I am striving to achieve a high level of customer satisfaction and a contractual SLA’s. Working to ITIL standards, the role requires the skills to prove Client, Server and Network support (both local and remote) including escalated incident and resolution of both major and minor incidents. I also enjoy creating proactive procedures for problem prevention and resolving to entire infrastructure. I work with range of corporate application and utility programs, ensuring that company policies and procedures were followed and that each new feature addressed technological advancement. In undertaking my duties I draw on range of professional skills and sound technical knowledge gained in education in previous employment.