Director of Quality, Training and Employee Development
International SOS is the worldï¿½s leading international healthcar
Director of Human Resource | Learning & Development supporting 30 years of Organization and Leadership Development for Global Companies. Led Global Learning & Development Teams to support multiple countries. Experience supporting global operations teams for on-boarding, technical skills, customer service and staff development. 10 years with dual role as Learning & Development and Quality Director responsible for client/customer satisfaction (NPS), reporting, analytics, and deploying L&D strategies. Effective at linking training solutions to industry strategies and standards. 25 years experience working and supporting Global Operation Centers. Proven strengths: Led & facilitated leadership & managing development programs to support growth & succession planning. Led teams to support strategic recruiting & retention plans, training, tools, resources, and success measurements. Led team of facilitators to support on-boarding process which includes assessment centers, induction, on-the-job training and measurements with a focus on service delivery and customer satisfaction. Collaborative Project Manager for corporate & business initiatives. Lead a team of instructional designers to design & facilitate learning programs to support U.S. Government & International Banking Regulations Vendor Relationship. Event planning. Instructional designer for multimedia programs. Experienced facilitator using multi-media learning approach for learning interventions. Global Performance Consultant. Certified Professional Business Coach Certified instructor Blanchard's DISC and Siutational Leadership II Model. Certified iOSH Duty of Care facilitator for Occupational Health, Safety & Security Practitioners. 20 years designing and delivering executive leadership & management development programs. 15 years in healthcare/medical, security assistance services industry. 15 years in International Banking; US banking regulations; Import-Export Letters of Credit.